Refund Policy

At Duhaamart, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help with a simple and fair refund process.

1. Eligibility for Refunds

We offer refunds on eligible items returned within 30 days of delivery. To be eligible:

The item must be unused, unworn, and in its original packaging.
Proof of purchase (e.g., order number or receipt) is required.
Certain items such as personal care products, intimate goods, and final sale items cannot be returned due to hygiene reasons.

2. How to Request a Refund

To start a refund request:

Email us at [your@email.com] with your order number and reason for the return.
Our support team will respond with return instructions.
Once we receive and inspect the item, we’ll notify you of the approval status.

3. Refund Processing

Approved refunds will be processed back to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect item).

4. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Double-check your bank account or credit card.
Contact your payment provider (it may take time before your refund is officially posted).
If the issue persists, please contact us at [your@email.com].

5. Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original and place a new order.

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [your@email.com] with a photo of the product. We’ll resolve the issue as quickly as possible.

Need Help?

For questions or assistance with your return or refund, reach out to our support team at:

📧 Email: [your@email.com]
📞 Phone: [your phone number]